Refunds & Cancellations:
Just placed your order and changed your mind? Not to worry, you can cancel your order within 14 days of receipt of your ordered goods and return your item(s) within 14 days of notification of cancellation of your order.
If you are cancelling your order, you can notify our Online Customer Service Team in advance of sending your return parcel by emailing them at info@jeannebrophy.com or by telephoning +353 1 818 6883.
Privacy & Confidentiality Policy:
Your privacy is important to us. We fully respect your rights to privacy and will not collect any personal information without your clear permission. Any personal information which you volunteer when you visit our website through e-mail alerts, when using our online feedback forms or when purchasing our products will be treated as confidential in accordance with the Data Protection Acts 1988 & 2003.
If you supply your credit card details to purchase product(s) we do not keep a record of your card details. We may record your email address if you choose to communicate with us via email. If you do not want to receive email from us in the future, please let us know by emailing us at info@jeannebropy.com or by calling us at (01) 8186883. We will delete your details from our e-mailing list within 72 hours of notification. If you supply us with your postal address online you will never receive mailings from us unless requested by you. If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers. We may occasionally use e-mail to let you know about our new products and specials. We will not share your personal information with any third parties except as necessary to operate services and to fulfil legal and regulatory obligations.
We will not sell or transfer the names of online directories and will maintain the confidentiality of such information when undertaking projects with other companies, organisations and trade associations. We may use the information given to us to enable us to improve and enhance our service to you in the future.
Returns:
Gift Vouchers can be cancelled, and do not need to be physically returned. In the event of this, please contact us at info@jeannebropy.com or by calling us at (01) 8186883.
Shipping/Delivery:
Delivery of vouchers is free of charge and will be made wherever possible within 5 days of purchase. In the event of delay or non-delivery of products/services you should immediately contact our Customer Care department at info@jeannebrophy.com or call (01) 8186883.